North Americans are blessed (or cursed, depending on how you want to look at it) with the reality of never having to worry about staying connected or having access to reliable technology. As a result, the lack of dependable means of communication is one of the biggest concerns many potential expats have when preparing to make their move abroad.

They worry they’ll have trouble working if internet service is spotty, or that they won’t be able to access their bank account or favorite websites, or merely that they’ll lose touch with family and friends if communicating becomes increasingly difficult.

The good news is that–with improved phone and internet service in many developing countries and a whole host of apps that help simplify the expat lifestyle–Living, working, and communicating outside the U.S. has never been easier.

Here are a few must-have apps, devices, and services you need to embrace for a smooth transition abroad.

Shinichi Higashi

Start with a few key devices

Before you make the move, make sure you have at least a few of these devices in carry-on. Don’t think you’re going to be able to get a much better deal on one once you arrive in your destination, as electronics are often slapped with a hefty Value Added Tax (VAT), making them even more expensive than in the U.S.

Laptop computer

With a laptop, you can access the internet in order to email or Skype (more on this app later) with friends and family. You can also use it to watch TV shows, work remotely, and all the other things you currently use your computer to do.

Tablet

A tablet has the double benefit of handling many of the same tasks as a computer, while being smaller and more portable. It can also duplicate many functions of a smartphone, yet with a much larger screen for games, movies, or ebooks.

E-reader

There are a number of different brands of these available, each with its own unique benefits. The reason they’re helpful is that many U.S. publications, like books and magazines, aren’t as readily available overseas. Purchasing ebooks or subscribing to digital magazines are great options for keeping up with what’s current.

Smart phone

This one is easily the most important device to have when moving abroad. By unlocking your phone (which can be a breach of contract or void any warranties, so be careful), you swap your U.S. SIM card for a foreign one and then swap it again when you come back for visits.

There are a number of different phone and data plans available in most countries. You can opt for a U.S. based international plan that offers unlimited text and data. Another option is a pre-paid plan, which as it turns out isn’t just for teens and drug dealers.

Phone plans are generally cheaper outside the U.S. But you should still make sure you have a good understanding of how your plan works, including any roaming charges, data limits, etc.

Steve Douglas

Meet Your New Best Friends, VoIP and VPN

No matter what other services you subscribe to, like cable, internet, or cellular, you’re definitely going to want to familiarize yourself with these two.

VoIP

Short for Voice over Internet Protocol, this is a service that uses a device to allow you to make calls over the internet using a standard landline phone or your computer. One great example is magicJack which also has an app that allows you to access the service with your smartphone when you’re on-the-go.

VPN

A Virtual Private Network can be thought of as a private tunnel remotely connecting your computer with a server of your choosing, i.e. a U.S. one. There are a number of reasons why you’d want to do that.

For starters, many banks and retailers only allow access to their websites from within their own country. So in order to manage your U.S. accounts or stock up on J. Crew clearance, you’ll need to do so from a U.S. IP (internet protocol) address, which is only possible via a VPN.

Other benefits are that VPNs act as a secure virtual firewall, which is especially important if you’re using wi-fi hotpots. They also allow you to access sites that might be blocked by a particular country’s government.

Another little-known fact is that many travel-related businesses, like airlines and car rental companies, adjust their rates based on your location. So, the cost to rent a car in Germany might cost you more if you book from Panama than if you use a VPN based in California.

Sam Azgor

There’s an app for that…

No matter what your need when living or traveling abroad, as the slogan goes, there’s probably an app that can help you. Here are some of the most popular options in a few important categories.

Calls and Texting

Skype is a VoIP service that charges on a per call or pre-pay basis, rather than with a monthly subscription (unless you’re a business user), and has a very user-friendly app. Like other VoIPs, you can use the internet to call any number anywhere, for very reasonable rates.

If you’re using a VPN with a U.S. IP to make a call to a U.S. phone number, that’s considered a domestic call. You can also communicate for free with anyone else who has a Skype account.

Viber, for Mac users, mimics the free user-to-user calls and messaging of Skype. It also gives you the capability to transfer ongoing calls from one device to another. WhatsApp Messenger is a mobile messaging app that allows all smart phone users to send free text messages, images, audio, and video.

Social Media

If you don’t want to talk or text, the many social media sites and apps are a great way to stay on top of what’s happening in the lives of people you know or in the world. You can use apps like Facebook and Twitter to connect with other expats and keep abreast of developments in your area.  

Blogs are another great way to record your new experiences as an expat and share them with friends and family back in your home country. WordPress and Tumblr are two popular ones.

Entertainment

Netflix is a great way of catching up with all the U.S. shows you were hooked on or seeing new releases before they make it to your new country. Make sure you’re using a VPN with a U.S. IP address, or those shows may be blocked.

If you don’t have an e-reader, apps like Kindle or Nook allow you to read your selections on your smartphone or tablet. Finding familiar music can often be a challenge abroad and, although Pandora doesn’t yet have widespread usage, there’s always iTunes Radio and TuneIn, which allows you to listen to almost any radio station in real time.

Translation and Conversion

Since you’ll likely have a new language to contend with in your new location, try the app Duolingo to help you hone your bilingual skills. It uses fun tools to teach several languages and is also kid-friendly.

For on-the-spot translation, try Google Translate. You can input words using your voice, the phone’s camera or keyboard, or even your handwriting to have them immediately translated into up to 90 different languages. A recent upgrade allows you to access saved languages even when you’re offline.

For currency conversions there’s XE Trade, an app that provides up-to-date exchange rates and a currency calculator to help you figure out prices and track expenses.

Finding Stuff

Worried about navigating a foreign country? Fear not. It’s good ole Google Maps to the rescue! However, you can forget not being pegged for a tourist, as the app’s avatar has an American accent and pronounces everything accordingly regardless of her location.

If you need to find an internet hotspot while you’re traveling, try Wi-Fi Finder which can find service anywhere in the world. Apps like Doctoralia can save the day, or maybe even your life, if you find yourself in need of medical care in an unfamiliar area. Not only can you find local health centers and professionals, you can also read reviews left by other users.

Or for those suffering from technology overload

Who knew there were so many options to allow expats to stay connected abroad? The only problem is if your idea of the perfect expat lifestyle involved a slower pace of life where you didn’t feel obligated to make yourself instantly available to anyone at any time.

If that’s the case, there are plenty of places where you can conveniently slide off the grid and under the radar. Even if you still find your expat destination a little too technologically accessible, feel free to hit the “Off” button on any or all of those essential devices. Even the most savvy expat needs a little time to recharge.

Becoming an expat is an exciting proposition. But the sad truth is that, despite all their careful planning and preparation, many expat families and businesses don’t succeed. Sometimes it’s due to unforeseen events. Often it’s the result of a failure to plan mentally for the transition.

One huge part of this important mental prep-work is understanding the culture you’re entering and what skills you need to help you fit into both the social and business climate of the area. This guest post, by John R. Henry of Cultural Consulting, LLC, outlines a few tips that are crucial for embracing and being accepted in the Latin American culture, specifically. Give it a read if you want to avoid making some typical gringo mistakes.

Courtesy of Cultural Consulting llc

Many think globalization is a recent phenomenon. The truth is that people from different nations have been traveling, emigrating, working, investing, and trading (not to mention pillaging, conquering, and colonizing) for centuries! The resulting interactions between these diverse cultures have inevitably produced some conflict. Fast-forward to today, where adventurous entrepreneurs look for opportunities and new markets across international borders.

The internet is full of stories about successful businesses that have been established abroad. The barriers to entry in many “emerging” markets are considerably lower than those of the entrepreneur’s home country. However, there can be other barriers to achieving long-term success that often go overlooked.

After living in Latin America for over 12 years, I have witnessed scores of business ventures, investing efforts, and non-profit philanthropic projects utterly fail as a result of one missing ingredient to success . . . . . cross-cultural skills.

What you don’t know CAN hurt you.

The well-intention individuals behind these failed attempts often do not realize that with even the most basic cross-cultural understanding, their dream could have become a reality. The businesses and organizations that dosurvive their first few years in the new culture will recount the months (or even years) of wasted time and potential income as results of their lack of cross-cultural knowledge early on.

Similarly, many expat singles, families, and retirees embark upon their new lives in Latin America with the highest of hopes for their piece of paradise, only to be disillusioned and frustrated when confronted with cultural conflicts from housekeepers, gardeners, building contractors, and internet companies.

Some hold on a few years, while others only a few weeks! In one case I know of, the people moved their entire lives to Central America, only to last less than the time it took them to sell all their possessions in the U.S.! The tragedy is, that in most of the aforementioned failed attempts, the involved parties did not even realize that most of their frustration was a result of cultural misunderstandings.

3 Tips for Success

Whatever our reason for living in another culture, be it business or pleasure, cross-cultural skills are invaluable. There are many, but let me list three that can start helping you today, specific to Latin America. I guarantee that if you do these three things, you will see both short and long-term success.

#1-Take Time to Tomar un Cafecito

There is always time for coffee. Morning, noon, and night. Learn to drink coffee, even when it’s hot outside. Learn to drink it at night. I have worked with the Ngäbe Indigenous people group from Panama in community development for over 7 years and have learned to drink coffee right before bed like they do.

In Panama, it’s coffee; in Argentina, it’s mate; in the Amazon, it’s chicha. Whatever the drink, the point is that you slow down and take some time to talk to people. If your Spanish is rusty, make your best effort; your host will not mind and it will be more than enough to strengthen the relationship.

In the business world, people from North America/Western Europe tend to see two or more people who are engaged in long conversations about non-business related subjects during business hours as idle or unproductive.

In Latin America however, work is meant to be a social endeavor. If you choose to ignore this advice, you may be slightly more productive in the short-term, but you will lose out on the lasting beneficial business relationships that will exponentially reproduce as a result of you being perceived as buena gente(you can look that up later).

#2 – “¿Qué Xopá, Fren?” Learn a Few Very Localized Phrases

Learning Spanish is great. Learning Spanish and some local idioms is even better. Sit back with your coffee in a local café, fonda, or soda, and listen to some of the interactions. Learn a greeting or expression that is truly local.

The powerful thing about phrases such as the Panamanian expression, “¡Ayala vida!”, is that once the locals hear it come out of your mouth, they are both surprisingly amused and truly honored that you took the time to learn something that is so close to their cultural identity.

Be aware, however, that you will get laughed at. Take this in stride; yes they are laughing at you, but that is a good thing. It means you are becoming accepted. You know you have arrived at this point of acceptance because you will receive the honor of recognition: a nickname.

From Mexico to Argentina I have been Juancho, Canela, Juanito, Marqués, and Jochi. Wear your nickname with pride and learn everyone else’s nicknames as well. It will take you far.

#3 – Don’t be a Gringo Bravo

If you are in Latin America for any considerable length of time, you will inevitably experience frustrations over the differences in how things are done. Please remember to find a way to keep your cool. Yes, it is true that it is culturally acceptable for Latin Americans to lose their cool with one another.

However, you are not Latin American (I’m assuming if you are reading this). The rules are different for you. It’s not fair, but it is just the way things are. If you become visibly angry, it is the quickest way to destroy business and personal relationships.

Now this is tricky, because even if you think your are keeping your cool, Latin Americans are expert face readers. Be extra aware of what your face is communicating; you may be unknowingly turning a dark shade of red. So what do you do if you are upset about something but confronting that person in a direct manner (which is what North Americans/Europeans tend to do) is not an option?

Here is one technique that usually works, though it requires you to do exactly the opposite of what you naturally want to do. With the offending party, communicate disappointment, not anger. Make a point to not make eye contact and tell about how in your country things are different, and you mistakingly thought things would be the same here.

Ask the person how you can do differently next time to avoid this type of disappointment. This gives them a way to communicate their point of view without being defensive and it avoids the shame of feeling blamed by you. Nine times out of ten, the problem will have been a misunderstanding anyway. You can end it with a joke and offer to buy them a drink.

There are many other excellent tools for cross-cultural conflict resolution. I love to pass on this knowledge to others and would be more than happy to help you. If you have any questions or are interested in experiencing unhindered success in Latin America, please contact him.

John R. Henry As a life-long cross-cultural learner, John has resided full-time in Latin America for the last 12 years, and worked throughout 10 different countries from Mexico to Argentina. During his time, spent mainly in the non-profit sector, John has become sought after as a consultant and training specialist in the area of cross-cultural communication. Fluent in Spanish and possessing limited proficiency in several Indigenous languages, John loves to help people understand one another and come alongside them to help make their dreams a reality.

He currently works in a very multi-cultural area in the coffee-growing region of the Central American nation of Panama. There, many cultural understandings and ways of working frequently collide, causing great frustration and confusion for involved parties. Out of this perceived need, came his desire to begin a cross-cultural consulting firm. He offers coaching, mediating, staff training, and translation services.